Privacy Policy

Information We Collect

We collect information you provide directly, information generated when you use Shoyu, and limited technical information needed to operate and improve the service.

• Contact information, such as your name, email address, company name, and messages you send to us.
• Account and product information, such as download activity, preferences, prompts, feedback, support requests, and settings.
• Usage and diagnostic information, such as device type, operating system, app version, logs, crash reports, feature usage, and approximate location derived from IP address.
• Screen or software context that you choose to share with Shoyu so the app can understand what is on screen and provide guidance.

How We Use Information

We use information to provide, maintain, and improve Shoyu.

• Deliver product features, downloads, support, and updates.
• Understand how people use Shoyu and improve performance, reliability, safety, and user experience.
• Respond to questions, demos, sales inquiries, and support requests.
• Detect, prevent, and address security, fraud, abuse, and technical issues.
• Send service-related notices and, where permitted, relevant product or company updates.

How We Share Information

We do not sell your personal information. We may share information with service providers and partners who help us host, secure, analyze, support, and deliver Shoyu. We may also disclose information if required by law, to protect rights and safety, or as part of a business transaction such as a merger, acquisition, financing, or sale of assets.

Data Retention

We keep information for as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain security. Retention periods may vary depending on the type of information and how it is used.

Your Choices

You can contact us to request access, correction, deletion, or portability of personal information, or to object to certain processing. You can also opt out of promotional emails by using the unsubscribe link in those messages. Some requests may be limited by legal, security, or operational requirements.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

Shoyu is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of Shoyu after an update means the updated policy applies.